What about this position is the most important?. How would you describe your ideal candidate for this position?. What do you like best about working here?. Questions to ask at End of the Interview?ġ0. Finally, reassure the interviewer you have the right skills. Next match the skills required for the job to your own skillset. Have a second read of the job description and find the skills and experience required for the position. This is a great answer because it shows you have ambition and Delta will want to retain its employees as training can be expensive if they have a high turnover rate. Why not look at their career website and find a job you can see yourself doing in five years. There will be a lot of positions at Delta. Mention that it is important to keep a customer happy as an unhappy customer will never return.Ĩ. If their luggage was lost I would do my best to locate it and help them find it. If the flight was delayed I would explain why the flight was delayed and sympathize with them. I would find out what is wrong with the customer. 
How would you deal with an upset customer?
The flight departs on time without issue.ħ. Check-in lineups move relatively quickly. 
The customer is treated in a friendly welcoming manner.How do you define exceptional customer service? For example, I have a fear of public speaking and enrolled in a public speaking class to overcome my fear.Ħ. When you state your weakness make sure you say what you are doing to overcome that weakness.State a fault required for the role but not a dealbreaker if you don’t have it. It would help if you did not deny you have a weakness or state strengths as a weakness (I am a perfectionist, or I work too hard and neglect my friends and family).I work well under pressure (this is a great answer because all restaurants have their rush hour and you need to stay focused during this time).I am a quick learner (this is a great answer because they will have to spend less time training you).Mention why you think Delta is better than its competitors.
State that you are impressed with the fact that Delta has more cancellation free days than the three other U.S.
Say you admire the Delta Promise of putting customers first. State you enjoy working in travel and you enjoy working with people and you think a career with Delta will allow you to do both. Keep your explanation brief and to the point. Talk about your hobbies, previous work experience, and education.
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